Coaching and Mentoring in Business


Coaching is often described as offering support to an individual. This process is focussed on performance and achieving goals. Mentoring is when someone oversees the development of another person who is usually less experienced in their work or in life. Both seek to promote the personal and professional growth of the individual, helping them to strategise and plan their own development.

Coaching and mentoring within an organisation is a powerful tool in the development of employees and can be carried out either by a manager or another staff member. It provides a safe opportunity for problems to be discussed and addressed and helps to develop the personal and professional competencies of the individual. This has the effect of improving the motivation of the employee and increasing their effectiveness which, in turn, strengthens the organisation. Research has shown that it increases the effectiveness of training programmes by about 85% if carried out afterwards, increasing the return on the investment in training.


Upon successful completion, participants should be able to understand:

  • The principles of coaching and mentoring
  • The benefits for the individual and the organisation
  • The principles of motivation and learning
  • The knowledge, skills and behaviours required
  • Know how to communicate effectively in a coaching and mentoring situation
  • The principles of ethical conduct
  • Know the coaching/mentoring management process
  • Coaching and mentoring models
  • Identify their own coaching and mentoring style


1. Introduction to Coaching and Mentoring

  • Similarities and differences
  • The organisational context :
  • What are the current challenges the organisation is facing

 2.   Motivation and learning

  • Theories of motivation
  • How coaching and mentoring impact on motivation
  • Models of learning

3.    Knowledge relating to the coach/mentor, the individual and the organisation

4.   Skills

  • Listening
  • Questioning
  • Observing NVC
  • Building rapport and trust
  • Challenging
  • Reframing
  • Reflective skills
  • Supportive skills
  • Feedback

5.   Behaviours 

  • Self awareness
  • Emotional intelligence
  • Empathy
  • Resilience
  • Communication skills
  • Managing the process

8.    Coaching and mentoring models

9.   Coaching and mentoring styles

10. Coaching and mentoring exercise



This course includes lectures, readings, assignments and exercises, quizzes and case studies. All presentations, course materials and supporting language will be presented in English.

All participants will be expected to actively engage in class discussions. You should come prepared to ask or answer questions from your work outside of class and be prepared to discuss related issues, other points of view, or even opposing ideas.


This course will be delivered online via Zoom or Microsoft Teams in 1 sessions of 5 hours per day. Audio-visual recording of presentation is strictly forbidden. Course materials cannot be purchased by non-attendees.

Led by Trudi Stevens - Associate at Future Energy Partners

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